Lo que más nos preguntan
´Preguntas frecuentes
¿Cuánto tarda en llegar mi pedido?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
¿Puedo personalizar cualquier pieza?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
¿En qué materiales trabajan?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
¿Cómo cuido mi joya?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
¿Hacen envíos internacionales?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
¿Puedo agendar una cita o colaboración especial?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
¿Puedo mandar a hacer una pieza completamente personalizada desde cero?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
¿Cuánto tiempo toma el proceso de personalización?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
¿Qué pasa si quiero ajustar una pieza después de recibirla?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
¿Puedo pedir un empaque especial para regalo?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
¿Qué métodos de pago aceptan?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.